Our Policies

Terms & Conditions for Using Our Services

Payment Policy

Costs: Our office visit fee is $119.00. This is the only price we can quote before seeing your pet. Once our veterinarian has had the opportunity to perform a thorough examination, we will prepare an estimate of recommended diagnostic tests and treatment. A certified veterinary technician will review all options with you and get your consent before proceeding with care.

Payment: All services must be paid in full before your pet is released from the hospital. For your convenience, we accept cash, checks (processed through TeleCheck), Visa, MasterCard, Discover, Payment Banc and CareCredit.

We understand that you may have financial concerns and we will make every effort to assist you with the acceptance of VISA, MasterCard, Discover, personal check (Verified through Telecheck) Payment Banc and Care Credit. We do require payment at the time of service. We at South Metro Animal Emergency Care strive for a “no surprise” atmosphere with charges. Following a thorough examination by one of our Doctors you will be given an estimate for a diagnostic and treatment plan and asked to sign a consent form authorizing South Metro to treat your pet. A deposit of 50% of the estimated charges will be required at that time. The final payment will be required upon the discharge of your pet. Although South Metro is open 24 hours on holidays and weekends, we do close at 8:00 AM during the week and we ask that you pick up your pet by 8:00 AM.

Those who may need financial assistance can apply for Care Credit.

Phone Consultation Policy

If possible please call ahead to South Metro Animal Emergency Care at 952-953-3737 to advise us of your pet’s emergency. We can then be prepared for your arrival and meet you at your car if necessary. Although it is our mission to assist all pet owners in a time of crisis, we cannot diagnose over the phone. If the symptoms described by you sound critical or life threatening we will encourage you to bring your pet in for an examination.